Providing timely, reasonably-priced, expert service is our top priority. Our highly-experienced professionals go the extra mile every day to deliver first-rate service to our customers. It’s one of the many things that set us apart from our competition.
Our Service Center Managers and Technicians
The Light & Breuning Service Center is staffed by highly-experienced parking professionals who go the extra mile each day to deliver the first-rate service our customers have come to expect. Each technician is factory certified and equipped to provide the most current methods of on-site service. Additionally, we have a staff of factory-trained field personnel who are dedicated to repairing your equipment quickly and affordably. In fact, most service calls are handled the same day the call is placed.
Light & Breuning, Inc. will provide proactive support during the warranty period. Our service team has accumulated 60 years of experience who will perform preventative maintenance once each quarter on every device to ensure optimum performance. Prior to each preventative maintenance inspection, our field technicians will consult the site manager to review and identify any potential areas of concern or previously reported issues. The field technician will then inspect each device, clean all ticket paths, perform any necessary adjustments and calibrate all safety devices. Additional training will also be offered during this preventative maintenance visit to ensure that key personnel are utilizing all necessary features and benefits of the equipment to maximize returns and improve customer experience.
Since most customer requests are for software support, the most efficient way for our field technicians to provide assistance is via remote access. Currently, Light & Breuning, Inc. uses licensed LogMeIn remote access software with dual authentication. Our technicians are equipped with tablets with wireless communication capabilities to remote into authorized sites and provide immediate mobile support.
Light & Breuning, Inc. will coordinate and deliver Hardware and Software training. We propose to deliver the training in five (5) modules, which take place at different time throughout an installation (Before, During and After). We also offer the opportunity for customer to receive additional training if needed or requested.
Board Level Repair
You can count on Light & Breuning to provide expedited expert trouble shooting and component repair, when needed.
Light & Breuning, Inc. is a member of the PARC Group that shares the technical support resources of over thirty-two (32) Designa-certified technicians. Our service team is backed by four (4) Designa Service Engineers who provide remote software support and on-site support from their Oak Brook, Illinois, service center.
Every Light & Breuning, Inc. service vehicle is stocked with specialized diagnostic tools and spare parts from our Service Center in Fort Wayne, Indiana. This allows our field technicians to provide on-site support within twenty-four (24) hours of a service call being placed.
Please send us a service request.